This Corrections Policy explains how Remit-Scout handles accuracy issues, verifies data discrepancies, and resolves correction requests. We are an independent comparison platform that takes accuracy seriously and publishes a clear process for reporting issues and requesting corrections.
Important Information
Remit-Scout is an independent comparison platform. We do not hold, move, or transmit money. All transfers are completed directly with licensed third-party providers on their platforms. Provider checkout is the definitive source of truth for pricing. If our quote differs materially from the checkout amount, we treat it as a correction request and investigate promptly. We aim to resolve confirmed issues within 48 hours.
Commitment to Accuracy
We refresh data frequently for popular corridors and timestamp every quote. Pricing can change quickly in the money transfer market, and provider checkout remains the final source of truth. If you see a discrepancy between our quote and the provider's checkout amount, we want to know about it. We use multiple data sources and verification methods to ensure accuracy, but exchange rates and provider terms can change between quote capture and checkout.
Scope
This policy applies to comparisons, provider pages, and editorial content across Remit-Scout. We do not hold, move, or transmit money; all transfers are completed on provider platforms. This policy covers corrections to pricing data, exchange rates, fees, delivery times, and other information displayed on our platform.
How to Request a Correction
Report a problem via our contact page. The fastest path to a fix is providing enough detail for us to reproduce the quote and verify the discrepancy.
Please include the following information:
- Corridor: Sending country to receiving country
- Send amount: Amount entered in the comparison
- Payout method: Bank transfer, cash pickup, mobile wallet, etc.
- Payment method: Bank transfer, debit card, credit card, etc.
- Timestamp: When the quote was shown (date and approximate time)
- Provider name: Provider being reported
- Screenshot (optional): Checkout screen showing final amount and fees
Why Quotes May Differ
Several factors may cause our quote to differ from the provider's checkout amount:
- Payment method: Bank vs card pricing can differ significantly
- Promotions: Targeted discounts or eligibility rules may apply
- KYC status: Verification steps can affect price or speed
- Local rules: Corridor-specific requirements or limits
- FX movement: Exchange rates can move between quote and checkout
What Happens Next
When you report a correction request, we follow this process:
- We reproduce the quote using the corridor, amount, and timestamp you provided.
- We check for checkout differences such as payment method, promotions, and KYC state.
- If the issue is on our side, we fix data logic and refresh affected quotes.
- We document fixes and use reports to improve data capture methods and accuracy.
We investigate all reported discrepancies and will respond to your request within 48 hours if we can confirm the issue. If the discrepancy is due to factors outside our control (such as FX rate movement or provider-specific promotions), we will explain the difference.
How Quickly We Fix Errors
We aim to resolve confirmed issues within 48 hours. Complex cases may take longer, but we prioritize accuracy on active corridors. If we cannot resolve the issue immediately, we will acknowledge your request and provide an estimated timeline for resolution.
Historical Records and Past Quotes
We maintain historical snapshots to track price movements over time. These records help us identify trends and improve our data collection. If an issue is not reported within 48 hours of a quote, we may be unable to adjust historical records even if we correct future data. Historical corrections require additional verification and may not always be possible.
Data Sources and Verification
We collect pricing data from multiple sources to improve accuracy and reliability:
- Provider data feeds: Structured data shared by providers through APIs or partnerships
- Public quote capture: Quotes captured from provider pricing flows and public interfaces
- Spot-check transfers: Periodic real transfers on select corridors to verify accuracy
We continuously work to expand direct API integrations and improve data freshness across all corridors. All quotes are timestamped to ensure we can track when data was captured and identify potential discrepancies.
User Reviews and Moderation
We welcome user feedback, including negative experiences with providers. Reviews help other users make informed decisions. We remove reviews only when they violate our guidelines or appear to be false or fraudulent.
Review guidelines:
- Be truthful: Reviews should reflect a genuine experience with the provider
- No personal data: Do not share account numbers, transfer IDs, or sensitive information
- No abuse: Harassment or hateful content is removed immediately
- No spam: Promotional content or affiliate links are not allowed
- Stay relevant: Keep feedback focused on the provider and transfer experience
To report a review, use our contact page and include the reason for removal. We review all reports and take appropriate action.
Updates to This Policy
We may update this policy from time to time to reflect changes in our data collection practices, verification methods, or legal requirements. Updates will be posted here with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.