Question 1

What is Remit‑Scout?

Accepted Answer

Remit‑Scout is an independent comparison platform for international money transfers. We collect quotes, standardize fees and FX markup into comparable numbers, and highlight the metric most people care about: what the recipient should receive for the scenario you entered. You can compare providers side by side, then click through to the provider you choose to complete the transfer.

Question 2

Do you send money for me?

Accepted Answer

No. Remit‑Scout does not process transfers and never touches your funds. We show you comparison results and then link you to the provider you choose. Your transfer happens on that provider's platform, under their identity verification and compliance rules.

Question 3

How do I compare providers on Remit‑Scout?

Accepted Answer

Enter your send country, receive country, currency, amount, and (where available) payout method. We fetch quotes from multiple providers and standardize the results into comparable numbers, especially Recipient gets . When you choose a provider, you click through to complete the transfer on that provider’s checkout.

Question 4

Why do results change when I change the amount or payout method?

Accepted Answer

Remittance pricing isn’t one flat price. A provider may be strong at $200 and less competitive at $2,000. Pricing can also change by payment method (bank vs card), payout method (bank deposit vs cash pickup), and speed options. A comparison only makes sense when it matches your real scenario, so Remit‑Scout recalculates results based on your inputs.

Question 5

What does "Recipient gets" mean?

Accepted Answer

"Recipient gets" is our best estimate of what the recipient should receive after fees and FX markup for the specific scenario you entered. It’s practical because it answers the question most senders actually care about: what should arrive? Example: Send: $500 USD Provider A: $5 fee, 18.00 rate → 8,910 MXN Provider B: $1.99 fee, 18.45 rate → 9,188 MXN That’s 278 MXN more delivered on the same transfer, even if both advertise “low fees”. We calculate this as: $$\text{recipient gets} = (\text{send amount} - \text{fees}) \times \text{provider FX rate}$$

Question 6

What does "Total cost" include?

Accepted Answer

Total cost includes everything that reduces what your recipient should receive: Stated transfer fee: the upfront charge you see FX markup: the difference between a provider’s rate and a reference mid-market rate at the same time ⚠️ The hidden markup problem Example: if the reference USD→MXN rate is 18.50 but a provider offers 18.00, that’s roughly a 2.7% markup . On a $500 transfer, that’s meaningful, even before any stated fee. Some providers advertise “$0 fees” but price through the exchange rate. Total cost helps you compare apples to apples.

Question 7

Why might the provider checkout show a different price than Remit‑Scout?

Accepted Answer

Checkout can differ from a captured quote. Common reasons include: Payment method: bank vs card pricing can differ Promotions: offers that depend on user status, codes, or targeted eligibility KYC: verification steps can change eligibility, speed, or fees Local rules: corridor-specific requirements or payout constraints FX movement: rates can move between the time a quote is captured and the time you checkout 💡 Quick checklist Match payment method, payout method, and amount Check for promotions or codes Check the quote timestamp The provider checkout is always the final source of truth. If you see a mismatch that looks systematic, report it with corridor, amount, time, and a screenshot if possible.

Question 8

How often do you update rates?

Accepted Answer

We refresh quotes regularly, especially on popular corridors. Update frequency varies by corridor, payment method, and data source. Every quote is timestamped so you can judge freshness.

Question 9

Where do you get your pricing data?

Accepted Answer

We typically collect pricing via: Direct provider data feeds (most consistent when available) Partner data feeds (structured exports) Public quote capture from provider quote flows (coverage varies) We normalize that data into a standardized comparison. Read our methodology for details.

Question 10

Do you include promo codes and discounts?

Accepted Answer

Sometimes. If a provider applies an automatic promotion in the quote flow we capture, you may see it reflected. Many promotions depend on account status, a code, or targeted eligibility, so they can’t always be captured universally. That’s why we emphasize Recipient gets as a best estimate and recommend verifying the final checkout amount.

Question 11

How are providers ranked?

Accepted Answer

We rank providers by delivered outcome and total cost for the scenario you entered, then surface additional signals like payout method availability, speed, and reliability where available. The goal is simple: show the options that should deliver the best outcome, not the best marketing.

Question 12

What is Remit‑Score?

Accepted Answer

Remit‑Score is a 0–10 score designed to summarize overall value and usability in one number. It’s built from measurable signals, weighted by importance: Delivered Value (40%): fees + FX markup and delivered outcome for the scenario shown Reliability & Success (20%): quote success rate and data freshness signals Friction & Speed (15%): ETA and speed buckets where available Support & Refunds (15%): policy and support signals where available Trust & Safety (10%): licensing and safety signals where available Scores like 9.5 , 8.4 , or 7.2 are shorthand, not pay-to-play. See our full methodology for details.

Question 13

Can providers pay to rank higher?

Accepted Answer

No. Providers cannot pay to appear higher, improve a Remit‑Score, or change how we sort results. If a provider offers better delivered value for your corridor and amount, they should rank better, whether or not we have a commercial relationship.

Question 14

Do affiliate relationships affect rankings or Remit‑Score?

Accepted Answer

No. If we earn a commission for a referral, we disclose it clearly. But commissions do not change scoring, ranking, or sorting. The comparison is driven by data. Learn more about partnerships .

Question 15

Why would a provider with a higher fee still appear high?

Accepted Answer

Sometimes a provider with a higher visible fee still delivers strong value due to a better exchange rate, faster delivery option, higher reliability, or better customer support outcomes. The "best" option depends on what you prioritize: cost, speed, payout method, or trust factors.

Question 16

Do you only list licensed or regulated providers?

Accepted Answer

We aim to cover established providers and to label coverage and availability transparently. Regulation varies by country, corridor, and product type, so the “right” license can differ across markets. Where public licensing information or registry entries are available, we use them as part of our trust and labeling approach.

Question 17

Why don't I see the same providers for every corridor?

Accepted Answer

Not every provider supports every send/receive pair, payout method, or amount. Some providers may support bank deposit but not cash pickup in a specific country, or may not operate in a particular U.S. state or region.

Question 18

Is Remit‑Scout responsible if something goes wrong with my transfer?

Accepted Answer

No. The provider you choose is responsible for processing your transfer and handling disputes. Remit‑Scout helps you compare options and links you to the provider, but we do not process payments or control provider outcomes. That said, if you report an issue (like a pricing mismatch or misleading quote behavior), we take it seriously and investigate so our comparisons remain accurate and trustworthy.

Question 19

What is Remit‑Scout Plus?

Accepted Answer

Remit‑Scout Plus is an optional upgrade for people who send money regularly and want tools for tracking and timing. Plus adds alerts, watchlists, and deeper history so you can monitor corridors over time instead of re-checking manually. Plus requires an account (email + password) so we can save your settings.

Question 20

What's included in Remit‑Scout Plus?

Accepted Answer

Remit‑Scout Plus includes: Rate alerts (get notified when a rate hits your target or moves meaningfully) Exchange rate history (see trends over time, not just a single moment) Watchlist (save corridors/currency pairs you care about) No ads (a cleaner, distraction‑free experience) Plus is designed for repeat senders, people who care about timing and want visibility over weeks and months, not just one transfer today.

Question 21

How do rate alerts work?

Accepted Answer

Rate alerts let you pick a corridor or currency pair and set a trigger. For example: "Alert me when USD→EUR hits 0.90" "Alert me if the rate drops by more than 1% this week" "Alert me when this corridor's best provider changes" When the condition is met, we notify you (typically by email). Alerts help you avoid checking rates obsessively and instead act when there's a meaningful opportunity.

Question 22

What is a watchlist?

Accepted Answer

A watchlist is your personal dashboard of corridors you care about. If you send money to multiple countries (or you're supporting family in more than one place), a watchlist saves you time by letting you: Jump straight into comparisons for saved corridors Track rate history for the same set of currency pairs Manage alerts without re-entering countries/amounts every time

Question 23

Does Plus change rankings or give "better" results?

Accepted Answer

No. Plus does not change rankings, Remit‑Score calculations, or which providers appear. Plus is a feature upgrade (alerts/history/watchlist/no ads), not a different comparison engine.

Question 24

If Plus is "no ads," will I still see disclosures?

Accepted Answer

Yes. "No ads" means we remove advertising placements and keep the experience clean, but disclosures remain, because disclosure is part of trust. If a link may generate a commission, we will still label it clearly.

Question 25

Can I cancel Plus anytime?

Accepted Answer

Yes. You can cancel anytime. If you cancel, your plan stays active until the end of your current billing period and you won’t be charged again. Billing is handled by Stripe. Cancellation and renewal are managed in your account. We don’t currently offer free trials and we don’t offer refunds for partial periods.

Question 26

How does Remit‑Scout make money?

Accepted Answer

Remit‑Scout may earn revenue in a few ways, with clear separation from rankings: Affiliate commissions when a user clicks a provider link and completes a transfer (where programs exist) Remit‑Scout Plus subscriptions Data licensing, static embeds, and managed widget integrations for publishers and platforms Custom research and analysis for publishers or institutions Commercial relationships never override the ranking methodology. Learn more about partnerships .

Question 27

What does "We may earn a commission" mean?

Accepted Answer

It means that if you click through to a provider and complete a qualifying action (like signing up or completing a transfer), the provider may pay us a referral commission. This does not change your cost with the provider, and it does not change how we rank providers.

Question 28

Do you sell rankings or "featured placements"?

Accepted Answer

We do not sell ranking position. If we ever run sponsorships, they are labeled plainly as sponsorship and do not affect organic rankings, sorting, or Remit‑Score calculations.

Question 29

How do you label partnerships?

Accepted Answer

We use consistent labels across the site so users always know what they're seeing: "We may earn a commission" near affiliate links "Rankings are independent" on comparison surfaces "Official Data Feed" when a provider supplies structured data directly "Sponsored" only for clearly designated sponsorship placements (if offered)

Question 30

Do you share my personal information with providers?

Accepted Answer

Remit‑Scout does not send providers your personal identity details just because you compare. Providers may receive information if you click through and create an account or complete a transfer on their platform (which is necessary for the provider to process the transfer).

Question 31

Do you sell my personal data?

Accepted Answer

No. We use data to operate and improve the product, not to sell personal profiles. If we use cookies or other tracking, we disclose it and provide choices where required. Read our privacy policy for details.

Question 32

Do you store bank details, ID documents, or transfer credentials?

Accepted Answer

No. Remit‑Scout does not collect or store your bank login, transfer credentials, or identity documents for money transfers. Those are handled by the provider you choose, on their platform.

Question 33

I saw a different amount at checkout. What should I do?

Accepted Answer

First, confirm that your checkout settings match what you compared (payment method, payout method, amount, and promotions). If it still looks inconsistent, please report it using our contact form and include: Corridor (from/to) Amount Payment method and payout method Provider name The time you compared A screenshot of checkout if possible We use these reports to investigate and improve our data pipeline. When we confirm an issue, we correct the listing and refresh the data.

Question 34

How quickly do you fix errors?

Accepted Answer

If we confirm an issue, we typically update within 48 hours. Some mismatches are normal checkout variables, but if we find a systematic capture error or stale quote behavior, we correct it and adjust our pipeline. If an issue isn’t reported within 48 hours of the relevant quote timestamp, we may not update historical records.

Question 35

I still need help - how do I contact you?

Accepted Answer

If your issue is about a transfer you already made, the provider's support team is the fastest path because they control the transaction. For Remit‑Scout product issues, reporting mismatches, or partnership inquiries, contact us through the site contact form .

Frequently Asked Questions

Getting started

Pricing, quotes, and accuracy

Rankings and Remit‑Score

Providers, safety, and availability

Remit‑Scout Plus

Partnerships and how we make money

Privacy and data

Reporting issues and support

Trust & independence

Compliance & Security

Still have questions?

Our Impact So Far